Grievance Officer (DPDP)

Under the Digital Personal Data Protection Act, 2023, you may raise privacy-related grievances with our designated officer.

Contact

• Grievance Officer: Sunil Kumar, DoctorLib Compliance Team
• Email: grievance@doctorlib.in
• Support: info@doctorlib.in
• Phone: +91-99590-87171
• Registered address: 11/286-1-18, Brahmapuram,
  Revenue Ward No. 18, Pedana,
  Krishna District, Andhra Pradesh – 521366,
  India
• GSTIN: 37AAHCB3630K1ZM
• Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

What to include

• Your registered mobile number or PA ID
• Description of the issue (access, correction, deletion, consent, dispensing history, lab report access)
• Any relevant appointment, RX ID, diagnostic test ID, or transaction reference
• For password/SMS OTP issues: registered mobile number and approximate date of attempt

Response time

We acknowledge grievances within 7 business days and aim to resolve within 30 days as per applicable law.

Abuse reporting

To report fraudulent doctors, fake prescriptions, or platform abuse, email info@doctorlib.in with subject line ABUSE REPORT.